Orders can take up to 2-3 business days to be processed and shipped at this time. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. PLEASE NOTE:

Orders can take up to 2-3 business days to be processed and shipped at this time. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information.PLEASE NOTE:<ul><li>Orders placed on the weekends or holidays will be processed on the next business day.</li><li>Orders are shipped Monday through Friday, (except major holidays).</li><li>Shipping fees are non-refundable.</li><li>TEMPTU is not responsible for delivery delays due to unforeseen circumstances outside our responsible control such as severe weather, natural disasters, strikes, etc.</li></ul>

HOW LONG WILL MY PACKAGE TAKE TO ARRIVE?

TEMPTU only accepts orders that are shipped to locations in the United States, Canada** and Australia*** (includes APO/FPO and U.S. Territories). Unfortunately, we are unable to ship to International addresses. SHIPMENTS TO APO/FPO. **SHIPMENTS TO CA

TEMPTU only accepts orders that are shipped to locations in the United States, Canada** and Australia*** (includes APO/FPO and U.S. Territories). Unfortunately, we are unable to ship to International addresses.SHIPMENTS TO APO/FPO<ul><li>Orders being shipped to APO/FPO addresses will be sent via USPS standard delivery.</li><li>We regret that we are unable to offer priority or express shipping methods to AFO/FPO addresses.</li></ul>**SHIPMENTS TO CANADA<ul><li>Please note, shipments to Canada will be subject to import taxes, duties and customs fees, and are the responsibility of the recipient.</li><li>All Canadian orders are processed in USD and at the current exchange rate.</li></ul>***SHIPMENTS TO AUSTRALIA<ul><li>Please note, shipments to Australia will be subject to import taxes, duties and customs fees, and are the responsibility of the recipient.</li><li>All Australian orders are processed in USD and at the current exchange rate.</li></ul>

WHERE DO YOU SHIP TO?

Free shipping is only available for US orders. Please note: All Canadian orders are processed in USD and at the current exchange rate. For more information about shipping options and charges to Canada, please visit our Shipping and Returns page.

Free shipping is only available for US orders. Please note: All Canadian orders are processed in USD and at the current exchange rate. For more information about shipping options and charges to Canada, please visit our <a href="https://temptu.com/pages/shipping-and-returns" id="isPasted" style=" text-decoration: none;" target="_blank" title="SHIPPING &amp; RETURNS POLICY">Shipping and Returns</a> page.

DO YOU ALSO OFFER FREE STANDARD SHIPPING FOR ORDERS OVER $50 TO CANADA?

The cost of shipping will depend on your delivery address. After entering your delivery address at check out, you will be able to view the delivery options available to you and their cost. We offer free ground shipping on domestic orders over $50. Or

The cost of shipping will depend on your delivery address. After entering your delivery address at check out, you will be able to view the delivery options available to you and their cost. We offer free ground shipping on domestic orders over $50. Orders under $50 and Express Shipping services are subject to delivery address and &#xA0;variable rates based on the contents of the shipment.&#xA0;PLEASE NOTE<ul><li>Orders placed on the weekends or holidays will be processed on the next business day.</li><li>Orders are shipped Monday through Friday, (except major holidays).</li><li>Shipping fees are non-refundable.</li><li>TEMPTU is not responsible for delivery delays due to unforeseen circumstances outside our responsible control such as severe weather, natural disasters, strikes, etc.&#xA0;</li></ul>

HOW MUCH WILL I BE CHARGED FOR SHIPPING?

Please leave us a brief message and we will get back to you within 72 business hours.

temptu

DELIVERY COST & TIMINGS

SHIPPING & TRACKING

WHY CAN’T I ACCESS MY ACCOUNT ON THE TEMPTU WEBSITE?

I CAN’T REMEMBER MY PASSWORD. HOW CAN I RETRIEVE OR RESET IT?

ACCOUNT

WHAT IS SEZZLE?

WHAT IS SHOP PAY?

PAYMENT

ACCOUNT & PAYMENT

WHICH KIT IS RIGHT FOR ME?

WHAT IS THE DIFFERENCE BETWEEN THE TEMPTU AIR AND TEMPTU ONE?

WHY SHOULD I USE TEMPTU AIRPOD MAKEUP INSTEAD OF REGULAR FOUNDATION OR MAKEUP?

WHAT TYPE OF COVERAGE DOES THE AIRPOD FOUNDATION PROVIDE?

WILL AIRPOD MAKEUP SETTLE IN FINE LINES AND WRINKLES?

CAN I USE THIS MAKEUP EVERY DAY?

I’M CONCERNED WITH AGING – TOO MUCH FOUNDATION MAKES ME LOOK OLDER.

DO I NEED TO USE SPONGES OR BRUSHES WITH THE AIRPOD MAKEUP?

WILL THIS PRODUCT GET ON MY CLOTHES OR IN MY EYES?

HOW LONG DOES AN AIRPOD LAST?

WHAT ARE THE DIFFERENT FOUNDATION FORMULAS YOU OFFER?

WHAT ARE THE DIFFERENT COMPRESSORS YOU OFFER?

CAN I MIX TEMPTU FOUNDATIONS WITH A WATER-BASED FORMULA?

HOW CAN I SELECT A FOUNDATION SHADE FOR ME?

CAN THE TEMPTU AIR OR TEMPTU ONE BE TAKEN ON AN AIRPLANE IN CARRY-ON LUGGAGE?

CAN I USE THE TEMPTU AIR OR TEMPTU ONE OVERSEAS WHEN I AM TRAVELLING?

HOW LONG DOES THE TEMPTU AIR AND TEMPTU ONE BATTERY LAST? HOW OFTEN DOES IT NEED TO BE CHARGED?

CAN TEMPTU MAKEUP COVER BODY SCARS?

MAKEUP & KITS

HOW DO YOU CONTROL THE AMOUNT OF MAKEUP SPRAYING FROM THE AIRPOD?

HOW DO I USE AND CLEAN THE AIRPOD PRO?

CAN I STORE MAKEUP IN THE AIRPOD PRO?

DO YOU OPEN THE PLUG OR REMOVE THE ENTIRE PLUG ON THE AIRPOD BEFORE USING?

WHY DOES MY MAKEUP APPEAR WET OR BLOTCHY AFTER APPLICATION?

HOW DO I REMOVE TEMPTU  MAKEUP?

HOW DO I CLEAN THE TEMPTU AIR OR TEMPTU ONE?

CAN I USE TEMPTU AIR AS MY UNDER EYE CONCEALER?

HOW TO USE

IS TEMPTU MAKEUP SAFE FOR SENSITIVE SKIN?

I HAVE VERY SENSITIVE SKIN. IS THIS MAKEUP NON-IRRITATING?  HOW CAN I BE SURE IT WON’T CAUSE MY SKIN TO BREAK OUT?

MY SKIN HAS A LOT OF REDNESS/ROSACEA. CAN I USE THE AIRPOD FOUNDATION?

HOW DO I KNOW IF MY AIRPOD IS EXPIRED?

CAN I AIRBRUSH TEMPTU IF I'M PREGNANT?

WHERE CAN I FIND THE INGREDIENTS FOR EACH PRODUCT?

DOES TEMPTU TEST ON ANIMALS?

ARE YOUR PRODUCTS VEGAN?

ARE YOUR PRODUCTS GLUTEN FREE?

WILL THIS PRODUCT GET ON MY CLOTHES OR EYES?

INGREDIENTS

PRODUCTS & INGREDIENTS

WHAT IS TEMPTU'S RETURN POLICY?

CAN I RETURN MY PRODUCTS EVEN IF THEY’RE USED?

WHAT IS TEMPTU’S GUARANTEE?

WHAT IS TEMPTU’S SHADE MATCH GUARANTEE?

WHAT IS TEMPTU'S WARRANTY?

WHAT HAPPENS IF THE MAKEUP SHADE I BOUGHT DOESN’T MATCH MY SKIN TONE?

CAN I RETURN MY ITEMS IF I USE SEZZLE?

RETURNS POLICY

HOW DO I SUBMIT A RETURN?

HOW CAN I SUBMIT AN EXCHANGE?

RETURNS PROCESS

CAN I CANCEL MY ORDER?

CAN I ADD OR REMOVE AN ITEM FROM MY ORDER?

CAN I CHANGE THE SHIPPING ADDRESS ON MY ORDER?

WHY ISN’T MY PROMOTIONAL CODE BEING ACCEPTED?

WHAT IF MY PACKAGE ARRIVED DAMAGED?

WHAT IF I AM MISSING AN ITEM/S FROM MY ORDER?

WHAT IF MY PACKAGE SHOWS DELIVERED, BUT I HAVE NOT RECEIVED IT?

ORDER ISSUES

RETURNS & ORDER ISSUES

HOW DO I TRACK MY PACKAGE?

TRACKING INFORMATION

WILL I HAVE TO PAY FOR TAX & DUTY CHARGES?

TAX & DUTY CHARGES

WHAT IS TEMPTU’S AUTO DELIVERY SERVICE?

HOW DO I SIGN UP FOR TEMPTU’S AUTO DELIVERY?

HOW TO UPDATE MY PAYMENT OR SHIPPING ADDRESS?

HOW TO CHANGE THE FREQUENCY, SHADE OR QUANTITY OF MY SUBSCRIPTION?

HOW DO I SKIP OR CHANGE THE DATE ON MY SUBSCRIPTION?

HOW DO I CANCEL MY SUBSCRIPTION?

SUBSCRIPTION

MY AIRPOD IS NOT SPRAYING. WHAT SHOULD I DO?

MY AIRPOD PRO IS NOT SPRAYING. WHAT SHOULD I DO?

MY AIRPOD IS LEAKING.

TROUBLESHOOTING