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If the tracking information for your package shows that your package was delivered, but you can&#x2019;t find it we advise to wait 24 hours. In some cases, the courier tracking may show a delivered status before it has physically been delivered, which can take up 24 hours for this to reflect accurately. Also, check for a notice of attempted delivery. In addition, ask your family and/or neighbors if they received the package on your behalf.&#xA0; If the package still comes up as missing please contact us via the CONTACT US form. Please note that Customer Service must be notified of missing or lost packages within 7 business days of your order being marked as delivered.

If the tracking information for your package shows that your package was delivered, but you can’t find it we advise to wait 24 hours. In some cases, the courier tracking may show a delivered status before it has physically been delivered, which can t

WHAT IF MY PACKAGE SHOWS DELIVERED, BUT I HAVE NOT RECEIVED IT?

RETURNS & ORDER ISSUES

ORDER ISSUES

WHY CAN’T I ACCESS MY ACCOUNT ON THE TEMPTU WEBSITE?

I CAN’T REMEMBER MY PASSWORD. HOW CAN I RETRIEVE OR RESET IT?

ACCOUNT

WHAT IS SEZZLE?

WHAT IS SHOP PAY?

PAYMENT

ACCOUNT & PAYMENT

WHICH KIT IS RIGHT FOR ME?

WHAT IS THE DIFFERENCE BETWEEN THE TEMPTU AIR AND TEMPTU ONE?

WHY SHOULD I USE TEMPTU AIRPOD MAKEUP INSTEAD OF REGULAR FOUNDATION OR MAKEUP?

WHAT TYPE OF COVERAGE DOES THE AIRPOD FOUNDATION PROVIDE?

WILL AIRPOD MAKEUP SETTLE IN FINE LINES AND WRINKLES?

CAN I USE THIS MAKEUP EVERY DAY?

I’M CONCERNED WITH AGING – TOO MUCH FOUNDATION MAKES ME LOOK OLDER.

DO I NEED TO USE SPONGES OR BRUSHES WITH THE AIRPOD MAKEUP?

WILL THIS PRODUCT GET ON MY CLOTHES OR IN MY EYES?

HOW LONG DOES AN AIRPOD LAST?

WHAT ARE THE DIFFERENT FOUNDATION FORMULAS YOU OFFER?

WHAT ARE THE DIFFERENT COMPRESSORS YOU OFFER?

CAN I MIX TEMPTU FOUNDATIONS WITH A WATER-BASED FORMULA?

HOW CAN I SELECT A FOUNDATION SHADE FOR ME?

CAN THE TEMPTU AIR OR TEMPTU ONE BE TAKEN ON AN AIRPLANE IN CARRY-ON LUGGAGE?

CAN I USE THE TEMPTU AIR OR TEMPTU ONE OVERSEAS WHEN I AM TRAVELLING?

HOW LONG DOES THE TEMPTU AIR AND TEMPTU ONE BATTERY LAST? HOW OFTEN DOES IT NEED TO BE CHARGED?

CAN TEMPTU MAKEUP COVER BODY SCARS?

MAKEUP & KITS

HOW DO YOU CONTROL THE AMOUNT OF MAKEUP SPRAYING FROM THE AIRPOD?

HOW DO I USE AND CLEAN THE AIRPOD PRO?

CAN I STORE MAKEUP IN THE AIRPOD PRO?

DO YOU OPEN THE PLUG OR REMOVE THE ENTIRE PLUG ON THE AIRPOD BEFORE USING?

WHY DOES MY MAKEUP APPEAR WET OR BLOTCHY AFTER APPLICATION?

HOW DO I REMOVE TEMPTU  MAKEUP?

HOW DO I CLEAN THE TEMPTU AIR OR TEMPTU ONE?

CAN I USE TEMPTU AIR AS MY UNDER EYE CONCEALER?

HOW TO USE

IS TEMPTU MAKEUP SAFE FOR SENSITIVE SKIN?

I HAVE VERY SENSITIVE SKIN. IS THIS MAKEUP NON-IRRITATING?  HOW CAN I BE SURE IT WON’T CAUSE MY SKIN TO BREAK OUT?

MY SKIN HAS A LOT OF REDNESS/ROSACEA. CAN I USE THE AIRPOD FOUNDATION?

HOW DO I KNOW IF MY AIRPOD IS EXPIRED?

CAN I AIRBRUSH TEMPTU IF I'M PREGNANT?

WHERE CAN I FIND THE INGREDIENTS FOR EACH PRODUCT?

DOES TEMPTU TEST ON ANIMALS?

ARE YOUR PRODUCTS VEGAN?

ARE YOUR PRODUCTS GLUTEN FREE?

WILL THIS PRODUCT GET ON MY CLOTHES OR EYES?

INGREDIENTS

PRODUCTS & INGREDIENTS

WHAT IS TEMPTU'S RETURN POLICY?

CAN I RETURN MY PRODUCTS EVEN IF THEY’RE USED?

WHAT IS TEMPTU’S GUARANTEE?

WHAT IS TEMPTU’S SHADE MATCH GUARANTEE?

WHAT IS TEMPTU'S WARRANTY?

WHAT HAPPENS IF THE MAKEUP SHADE I BOUGHT DOESN’T MATCH MY SKIN TONE?

CAN I RETURN MY ITEMS IF I USE SEZZLE?

RETURNS POLICY

HOW DO I SUBMIT A RETURN?

HOW CAN I SUBMIT AN EXCHANGE?

RETURNS PROCESS

CAN I CANCEL MY ORDER?

CAN I ADD OR REMOVE AN ITEM FROM MY ORDER?

CAN I CHANGE THE SHIPPING ADDRESS ON MY ORDER?

WHY ISN’T MY PROMOTIONAL CODE BEING ACCEPTED?

WHAT IF MY PACKAGE ARRIVED DAMAGED?

WHAT IF I AM MISSING AN ITEM/S FROM MY ORDER?

HOW LONG WILL MY PACKAGE TAKE TO ARRIVE?

WHERE DO YOU SHIP TO?

DO YOU ALSO OFFER FREE STANDARD SHIPPING FOR ORDERS OVER $50 TO CANADA?

HOW MUCH WILL I BE CHARGED FOR SHIPPING?

DELIVERY COST & TIMINGS

HOW DO I TRACK MY PACKAGE?

TRACKING INFORMATION

WILL I HAVE TO PAY FOR TAX & DUTY CHARGES?

TAX & DUTY CHARGES

SHIPPING & TRACKING

WHAT IS TEMPTU’S AUTO DELIVERY SERVICE?

HOW DO I SIGN UP FOR TEMPTU’S AUTO DELIVERY?

HOW TO UPDATE MY PAYMENT OR SHIPPING ADDRESS?

HOW TO CHANGE THE FREQUENCY, SHADE OR QUANTITY OF MY SUBSCRIPTION?

HOW DO I SKIP OR CHANGE THE DATE ON MY SUBSCRIPTION?

HOW DO I CANCEL MY SUBSCRIPTION?

SUBSCRIPTION

MY AIRPOD IS NOT SPRAYING. WHAT SHOULD I DO?

MY AIRPOD PRO IS NOT SPRAYING. WHAT SHOULD I DO?

MY AIRPOD IS LEAKING.

TROUBLESHOOTING

WHAT IF MY PACKAGE SHOWS DELIVERED, BUT I HAVE NOT RECEIVED IT?Updated 4 months ago